Digital Photo Professional Canon Software Download Mac Updated

Digital Photo Professional Canon Software Download Mac

I can't go Canon Digital Photo Professional to install

tom trinko Contributing Member • Posts: 543

I tin can't get Canon Digital Photo Professional person to install

I only got an EOS R5 and I desire to experiment with the dual pixel capability.
I download the installer for DPP from Canon, version 4.xiii.x, and run information technology.
I see a dialog that says extracting files.
That dialog disappears and then nothing. The installer app isn't running.
I've got a 2020 iMac running Bone 10.fifteen.seven
Any help would be appreciated.
Thanks!

ANSWER:

This question has not been answered yet.

JustUs7 Senior Member • Posts: iii,250

Re: I can't get Canon Digital Photograph Professional to install

Probably a silly question, but you are downloading the Mac version and non the windows version, right?   Honestly I don't retrieve it gives yous the pick when it detects your OS, only thought I'd ask.

Catechism EOS 1000D Canon EOS Rebel SL1 Canon EOS RP Canon EOS M6 Two Canon EF 75-300mm f/four.0-5.half dozen Three +7 more than

Tom_N Forum Pro • Posts: nineteen,939

Re: I can't get Canon Digital Photo Professional person to install

Have you followed the instructions?

https://hk.catechism/en/support/0200627009/1?model=3829C

I'k non sure if this is the same Catechism site you used, but it sounds like the downloadable file is a .zip file.  Cipher would happen when you double-clicked on that, except that the figurer would unpack it.  It wouldn't be running an installer automatically.

Within the .cypher file is a .dmg file – a disk prototype.  Double-clicking on that one won't start the installer, either.  It will mount the disk image on the Desktop - you lot'll see what appears to be some other bulldoze.

On that drive is the installer, and when yous double-click it, it will showtime.

OP tom trinko Contributing Member • Posts: 543

Re: I can't get Canon Digital Photograph Professional to install

No question is silly. I did download the Mac version.

OP tom trinko Contributing Fellow member • Posts: 543

Re: I tin can't get Canon Digital Photo Professional to install

Sadly the problem occurs when I click on the installer in the .dmg window, dppm4.xiii.10-installer.
It displays an "extracting files" progress window, that window disappears and in that location is no running process left to actually do anything.
Equally I empathise it what I should come across is a dialog asking for my language and location.
I found an old mail that got this to work by creating a new admin account on the estimator and installing the software through that but I was hoping there was a amend way.
Thank you for your suggestion however.

Tom_N Forum Pro • Posts: xix,939

Re: I tin can't get Catechism Digital Photo Professional person to install

one

tom trinko wrote:

Sadly the problem occurs when I click on the installer in the .dmg window, dppm4.13.ten-installer.
Information technology displays an "extracting files" progress window, that window disappears and at that place is no running process left to actually exercise anything.
As I understand it what I should see is a dialog asking for my language and location.
I institute an old post that got this to work past creating a new admin account on the computer and installing the software through that but I was hoping there was a better way.
Thank you for your suggestion however.

In the Finder,

  • Hold down the Selection key
  • Click on the Go menu
  • Click on Library (which will only exist in the menu if you held Option)
  • Double-click the Preferences folder within the Library binder

So look for two files named

  • com.canon.Digital Photograph Professional.plist
  • com.canon.Digital Photograph Professional person Batch.plist

If yous find them, delete them, or rename them (to something like (whatever).old_plist).  Do the same with whatsoever other com.catechism.Digital Photo Professional person type preference files that you might find living there, in your user-level Preferences folder.

Then try running the installer once again.

I don't think you need to create a new admin business relationship – just to get rid of any old, crufted preference files that might exist in a particular user acount.  Creating an admin account does that (since the new account won't starting time with any), simply cleaning up an existing account should work just every bit well.

https://community.usa.canon.com/t5/Software/Unable-to-install-DPP4-on-iMac/m-p/160487/highlight/truthful#M2745

Re: I can't get Canon Digital Photo Professional person to install

I just went through this myself. In settings>users make sure you have checked the box for your user profile to be an ambassador.

Equally soon as I changed it to that from a divide admin profile it worked instantly. I searched for days on this topic and nobody explained it very conspicuously. Not sure I did either but it was that simple.

OP tom trinko Contributing Fellow member • Posts: 543

Re: I tin't become Catechism Digital Photo Professional to install

Tom_N wrote:

tom trinko wrote:

Sadly the problem occurs when I click on the installer in the .dmg window, dppm4.13.10-installer.
It displays an "extracting files" progress window, that window disappears and in that location is no running procedure left to really practise anything.
Equally I empathise it what I should see is a dialog asking for my language and location.
I found an old post that got this to work past creating a new admin business relationship on the computer and installing the software through that but I was hoping there was a better way.
Thanks for your suggestion however.

In the Finder,

  • Hold downward the Choice central
  • Click on the Go card
  • Click on Library (which will only be in the menu if yous held Selection)
  • Double-click the Preferences binder inside the Library folder

Then wait for 2 files named

  • com.canon.Digital Photo Professional.plist
  • com.catechism.Digital Photograph Professional Batch.plist

If you notice them, delete them, or rename them (to something like (whatever).old_plist). Practise the same with any other com.canon.Digital Photo Professional blazon preference files that you might observe living there, in your user-level Preferences folder.

Then try running the installer over again.

I don't call back you need to create a new admin account – just to go rid of any old, crufted preference files that might be in a particular user acount. Creating an admin account does that (since the new account won't start with any), but cleaning upwards an existing account should piece of work just as well.

https://community.us.catechism.com/t5/Software/Unable-to-install-DPP4-on-iMac/m-p/160487/highlight/true#M2745

Thank you only in that location are no canon plist files in my preferences folder, which was invisible by the way.

Re: I can't become Catechism Digital Photo Professional to install

Yep, running the installer in an admin account seems necessary. I ran into the aforementioned installation problems on macOS Big Sur (xi.4) as the original poster. When running in a standard user account, the Canon installer does not ask for admin credentials, but silently fails.

Switching to an admin account for installation allowed me to get past this and install the software successfully.

For running the software, a standard user account is sufficient.

CaptainRuss wrote:

I just went through this myself. In settings>users make sure you have checked the box for your user profile to exist an administrator.

Every bit soon as I changed it to that from a separate admin contour it worked instantly. I searched for days on this topic and nobody explained it very clearly. Non sure I did either simply it was that simple.

MarshallG

MarshallG Veteran Member • Posts: 8,232

Re: I can't go Catechism Digital Photo Professional to install

I tin't get DPPro to install no affair what. Ever fails at the same spot: Extracting Files. The installer image mounts on my desktop and the Bone asks me to give it permission to run, then information technology dies halfway through, every fourth dimension.

I have an older version already installed, but it won't save JPEG's at present that. I have OS Large Sur. I tried deleting the prefs in the system's Library/Prefs and in the user-level prefs folders. There was 1 plist in my user binder.

Catechism's website auto-detected that I accept Bone Catalina, and it displayed dppm4.15.0-installer. Did not piece of work. I rebooted, selected that I have Bone Big Sur, and information technology dsplayed dppm4.14.0-installer. Still didn't work. I filed a report with Canon that information technology incorrectly identifies the OS and recommends an older version for the newer OS, which must be a website bug.

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MarshallG

MarshallG Veteran Fellow member • Posts: 8,232

FINALLY!! Got information technology to install

I had to create a new user account, with Ambassador privileges.  That did the pull a fast one on! I tried everything else I could retrieve of, without any luck. Information technology makes no sense at all why I had to resort to this.

Honestly, I'one thousand ill and tired of Apple adding stupid features, like Maps and Siri and translucent windows. I wish they'd just spend ii years fixing bugs and working with developers to make the platform more than stable. I asked Siri why the software wouldn't install. She didn't have a clue.

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Re: FINALLY!! Got it to install

MarshallG wrote:

I had to create a new user account, with Administrator privileges. That did the pull a fast one on! I tried everything else I could recollect of, without any luck. It makes no sense at all why I had to resort to this.

Honestly, I'yard sick and tired of Apple tree adding stupid features, like Maps and Siri and translucent windows. I wish they'd just spend two years fixing bugs and working with developers to make the platform more stable. I asked Siri why the software wouldn't install. She didn't have a clue.

I wouldn't assume that the trouble is caused by an OS bug. . . Unless y'all have plant info that proves otherwise, of course.  Information technology's more likely a problem with the installer.

Re: FINALLY!! Got it to install

Perhaps...

Yous might contact Canon and advise them of the upshot.

The effect may exist with Catechism

The issue may exist with Apple tree

Canon are in a position to resolve this and liaise with Apple as needed

Your feedback may prompt a set up which may help other users

Hope this helps

Brian

MarshallG

MarshallG Veteran Fellow member • Posts: 8,232

Re: FINALLY!! Got it to install

Brian OReilly wrote:

Peradventure...

Y'all might contact Catechism and advise them of the issue.

The event may be with Catechism

The issue may be with Apple

Catechism are in a position to resolve this and liaise with Apple as needed

Your feedback may prompt a fix which may help other users

Hope this helps

Brian

I'll endeavour, but Canon's website is pretty ghetto correct now.

Example One: It auto-detects the wrong OS

Case Two: It recommends older software for newer Bone versions.

Example 3: When I reported this, they did not send whatever response

Example Four, When I tried to login to support to file the report you suggested (good idea!) their website but displays an error page, "Referer [SIC] header is required." They tin't even spell right.

I'll effort to call them tomorrow, just this is getting pretty pathetic.

Catechism EOS R5 Canon EF 50mm F1.4 USM Canon EF 85mm F1.eight USM Canon EF 16-35mm F2.8L II USM Canon Extender EF 1.4x Ii +3 more

Re: FINALLY!! Got it to install

Based on your reply above - the problem may well be with the fashion Canon accept designed (?) the installer rather than an overall Apple issue.

Do let us know how you lot get on equally others may exist able to learn from your experience and this thread

Brian

Re: FINALLY!! Got information technology to install

Brian OReilly wrote:

Based on your reply above - the problem may well exist with the way Canon take designed (?) the installer rather than an overall Apple issue.

Do allow us know how yous get on equally others may be able to learn from your experience and this thread

Brian

Some other thought that comes to mind is that it is an older installer that may have problems with the ramped up security in Catalina and Large Sur, along with the hardening of Mac hardware due east.g. T2 chips.

Information technology certainly appears that Canon is experiencing customer service issues in multiple areas.

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